Support
Contact REZE
hello@rezehealth.com · one business day
Everything reaches the same place: hello@rezehealth.com. Orders, subscriptions, refunds, ingredient questions, press, and wholesale. One inbox, read by the people who make the product.
We aim to answer within one business day. Include your order number if you have one — it is in your confirmation email — and we can skip a round trip.
Orders and subscriptions
Checkout and billing run on Shopify, so your order history, payment method, and subscription schedule live in your account there. You can change a delivery date, skip a shipment, or cancel a subscription yourself from the account link in any order email.
If a package is late, damaged, or never arrived, email us before contacting the carrier. We would rather replace it and sort out the carrier ourselves.
Refunds, shipping and accessibility
The full terms are published rather than summarised: see the refund policy for the return window and how to start one, the shipping policy for destinations and timings, and the accessibility statement for what this site supports and where it falls short.
If any part of this site is unusable with the assistive technology you rely on, that is a bug and we want the report. Tell us what you were trying to do and what happened instead.
The policies in full
- Refund policy — the return window and how to start one.
- Shipping policy — destinations, timings and subscription delivery.
- Privacy policy — what we collect and how to switch tracking off.
- Terms of service.
- Accessibility statement — what this site supports, and where to report what it does not.
Who we are
About REZE covers how formulas are decided and the claims we refuse to make.