Legal
Refund Policy
Last updated August 16, 2026
1. Damaged, defective, or incorrect items
If your order arrives damaged, defective, or isn’t what you ordered, contact us within 14 days of delivery at hello@rezehealth.com with your order number and a photo of the issue. We’ll send a replacement or issue a full refund at no cost to you.
2. Unopened products
Because REZE products are ingested supplements, we can only accept returns of unopened, unused products in their original packaging, within 30 days of delivery. Once a package has been opened, it cannot be returned for hygiene and safety reasons except where required by law or in the case of a defective item.
3. How to request a refund
Email hello@rezehealth.com with your order number and the reason for your return. We’ll confirm eligibility and provide return instructions. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.
4. Subscription orders
Canceling a subscription stops future charges but does not refund shipments already billed and shipped. If a subscription shipment arrives damaged or defective, it’s covered under section 1 above like any other order. You can cancel anytime before your next billing date through your account or by contacting us.
5. Non-refundable items
Opened products, final-sale or promotional items marked as such at checkout, and gift cards are not eligible for refund.
6. Shipping costs
Original shipping costs are non-refundable except when the return is due to our error (damaged, defective, or incorrect item). Return shipping for approved non-defective returns, where accepted, is the customer’s responsibility unless otherwise noted.
7. Questions
For anything not covered here, reach out to hello@rezehealth.com.