Legal
Shipping Policy
Last updated August 16, 2026
1. Processing time
Orders are typically processed and handed to the carrier within 1–2 business days of being placed. You’ll receive a shipping confirmation email with tracking as soon as your order ships. Orders placed on weekends or holidays begin processing the next business day.
2. Shipping cost
All orders ship free with carbon-neutral shipping — there’s no minimum order value required.
3. Where we ship
We currently ship to the United States, Canada, the United Kingdom, and a number of countries across the EU, and Asia-Pacific. Availability is confirmed automatically at checkout based on your delivery address — if your country isn’t supported yet, checkout will let you know.
4. Delivery time
Once shipped, domestic (U.S.) orders typically arrive within 3–7 business days. International delivery times vary by destination and customs processing, and can take longer. Delivery estimates are not guaranteed and may be affected by carrier delays outside our control.
5. Subscription shipments
Monthly refill subscriptions ship automatically on your billing date using the shipping address on file. Update your address before your next billing date through your account or by contacting us to avoid a delayed delivery.
6. Customs, duties & taxes
International orders may be subject to customs duties, import taxes, or fees charged by your country upon arrival. These charges are the responsibility of the recipient and are not included in your order total or shipping cost.
7. Lost or damaged shipments
If your order arrives damaged or doesn’t arrive within the expected window, contact us at hello@rezehealth.com with your order number and we’ll investigate with the carrier and make it right.
8. Questions
For anything not covered here, reach out to hello@rezehealth.com.